Tenderlink (“we”, “us” or “our”) operates a tender intelligence platform for businesses in Zimbabwe. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using Tenderlink, you agree to the practices described here.

1. Information we collect

Account information: your name, email address, phone number and organisation details you provide when registering or updating your profile.
Subscription and billing information: invoice history, payment references and bank/mobile-money proof-of-payment records needed to process your subscription.
Usage data: the tenders you track, saved searches, watched categories and notification preferences that let us deliver relevant alerts.
Technical data: IP address, browser type and device identifiers collected automatically when you use the platform.

2. How we use your information

To create and manage your account and provide access to subscribed features.
To deliver tender alerts, award digests, deadline reminders and billing notifications via email, WhatsApp and in-app messages according to your notification preferences.
To process subscription payments, generate invoices and reconcile proof-of-payment.
To improve our services, monitor usage, prevent fraud and comply with legal obligations under Zimbabwean law.

3. Legal basis for processing

We process your personal information on the basis of the contract for your subscription, your consent to receive alerts, our legitimate interests in operating and securing the platform, and compliance with applicable Zimbabwean data protection law.

4. Sharing your information

We do not sell your personal data. We share information only with trusted service providers that help us operate the platform (such as payment processors and email delivery providers), and where required by law or competent authority.
Procuring entities and tender sources are public third parties; we link you to their published opportunities but do not share your data with them unless you choose to apply.

5. Data retention

We keep your account and subscription records for the duration of your subscription and for a reasonable period afterwards to meet legal, accounting and tax requirements. You may request deletion of your account and personal data at any time, subject to our legal retention obligations.

6. Your rights

You have the right to access, correct, update or delete your personal information, withdraw consent for marketing communications, and object to certain processing. You can manage notification preferences from your dashboard settings or contact our support team.

7. Security

We use industry-standard measures to protect your personal information, including encryption in transit, access controls and regular security reviews. No method of transmission or storage is completely secure, but we work to protect your data to the best of our ability.

8. Cookies

We use essential cookies to operate the platform and remember your session. We do not use cookies for third-party advertising tracking. You can control cookies through your browser settings.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or in-app notification. The "last updated" date below reflects the most recent revision.

10. Contact us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team via the Support page or at the contact details listed there.

Privacy Policy